CROWN Refund Policy

LAST UPDATED

November 14, 2024

At CROWN Fluxion (Phone: +61 2 1234 5678), we are committed to customer satisfaction. If you are not satisfied with our products or services, we may help with refunds, returns or exchanges where applicable. This Refund Policy explains the conditions and procedures for refund requests related to our ONLINE Store and connected services.

1. Requirements for Refunds

To be eligible for a refund request, subject to Australian Consumer Law rights, you must request it within the allowed period from the date of purchase or booking and meet the following conditions:

• The product must be in its original condition, unused, unwashed and with tags or packaging where applicable.
• You must provide proof of purchase, such as a receipt, order number or transaction confirmation.
• You must have attempted to resolve the issue with our support team where reasonable.

2. Refund Process

To request a refund:

1. Contact our support team by email or phone.
2. Provide your order or booking details and the reason for the request.
3. Submit supporting documents such as receipts, screenshots, photos of damage or booking confirmations.

Our team will review your request and inform you of the outcome within 7 business days.

3. Partial Refunds

In some situations, partial refunds may be granted. Examples include:

• If an item has been partially used, opened or shows wear not caused by a fault.
• For purchases made with special offers, discounts or BONUS promotions, where the refund may reflect the discounted price.
• If only part of an order is affected.

4. Exceptions and Non-Refundable Items

No refunds will generally be granted in the following cases, unless required by Australian Consumer Law:

• Digital products that have already been downloaded, accessed or redeemed.
• Personalized or custom orders created specifically for the customer.
• Final sale or clearance items clearly marked as non-refundable.
• Change-of-mind returns that do not meet the return conditions, such as used or washed apparel.

5. Refund Method and Timing

Once approved:

• Refunds are issued to the original payment method.
• Processing typically takes 7 to 10 business days, depending on your provider.
• We are not responsible for delays caused by banks, card providers or payment processors.

All prices and refunds are processed in Australian dollars (AUD) unless otherwise stated.

6. Exchange Policy

If you want to exchange a product:

• Contact support with your order details.
• Explain the reason for the exchange, such as sizing, damage or incorrect item delivery.
• Our team will guide you through the next steps, including return shipping where applicable.

7. Bookings, Events and Service Changes

Some CROWN Fluxion services may include specific cancellation or rescheduling rules, for example room bookings or event-related entries. Where applicable, these rules will be presented at checkout or in booking confirmations and form part of this policy.

8. Contact

If you have questions about refunds or exchanges, contact us:

Email: info@crownfluxion.com
Phone: +61 2 1234 5678
Address: 123 Gaming Boulevard, Sydney, NSW 2000, Australia